Most Rottnest Island visitors come for day trips and as a result there aren’t many accommodation options. Hotel Rottnest is currently being redone so we were limited to the only other hotel or a unique option – glamping. When I saw the glamping option whilst researching I was stoked, but I wasn’t sure my mom would go for it. To my surprise she did, so Discovery Rottnest Island here we come.
Everything about the property online looked awesome and we decided to book three nights. At the time of booking there was only one type of tent option and that was the accessible tent, which can accommodate four people. The set up is one large king bed and a bunk bed. This would be perfect for a family, but a little too much room for my mom and me. There’s an en-suite full bathroom and a kitchenette also within the tent. It is very very nice and not “roughing” whatsoever. The walls besides the bathroom and the front are a thick canvas. You can’t roll them completely up like a normal tent, but there are window areas that you could roll up for extra light. The front wall had a sliding glass door and two full windows.
We enjoyed our overall stay and I would recommend this property to anyone looking for a unique holiday destination. It’s important to be transparent so I’ll also go over the cons of the experience. The website is a little misleading and not clear. The way specifications were written it seemed like there was also laundry en-suite, in the tent. This is actually not the case at all. You can have the cleaners do your laundry for a fee or walk pretty far on the island if you wanted to do it yourself. Obviously, this wasn’t a deal breaker, but it was more like false advertising.
The second thing was that they should have been clearer at check in about how things run. They didn’t mention that there wasn’t a cleaner daily (only if you stay 5 or more nights) and more importantly they didn’t mention that all the towels that are in your room are meant to last your entire stay, this included beach towels. So regardless if you stay one night or three you’ll have the same towels. Not a huge deal for the bathroom towels, but a bit annoying for the beach/pool towels. Either way it wasn’t mentioned to us at check in, and we only had one type of towel in our room so we didn’t realize we had to ration our towel usage. On the same caliber they also didn’t say that about the toiletries they put in the room. One bar of soap, shampoo, conditioner, etc. for your whole stay regardless if it’s one night or longer. We had our own so it wasn’t a huge deal, but still it should have been mentioned in an email beforehand or at check in.
The third “issue,” and this one was actually an issue, – wen realized the first night our door’s lock was broken. When we informed reception they couldn’t do anything about it that night. Not a huge deal and we placed a suitcase in front of the door while we slept. The island feels pretty safe so we didn’t feel an immediate threat. The second day when maintenance came to check it out they didn’t think they could fix it that day due to lack of parts on the island. This would mean another night without a locked door, but more significantly leaving our belongings in a totally open room during the day as they didn’t have any safes in the tents. We weren’t really cool with that. After much deliberation we were offered to change tents, but we really didn’t want to have to pack up and move everything again. They ended up working their magic and fixing the door so all was well.
Now comes the last and final complaint I had about the property. Our second day when we were going through the issues with the door, we had the absolute rudest, disrespectful, and condescending front desk staff member ever. Honestly, I travel a lot and have been in many hotels, hostels, resorts, etc. and I have never encountered such a spiteful worker. She was young, probably around my age, obviously didn’t like her job and thought she was above it. I’m really not sure what her problem was, but she was terrible. And fine hunny if you want to be rude to me I will give it right back to you, but don’t you dare disrespect my mom, which was what she was doing and in front of other guests too. It wasn’t a good look for Discovery. I really don’t want to dwell on it because once we spoke to the Assistant Manager, Maddie, everything was smoothed over, fixed, and compensated over. Maddie was seriously a godsend and great at her job, but it is a shame that she had to get involved in the first place.
So those were the woes of the property, but everything else was pretty great. They are located right between two beaches so you can take your pick or hop around. Substantial breakfast buffets were included with our stay. The tent itself was really nice, but one night was stifling hot even with the fan on – so maybe earlier in the summer is a better time to visit. I think my mom’s favorite part of the property was the food at the restaurant for dinner. The chef made a fantastic menu with great specials daily. Quokkas were plentiful around the property. You could find them around and under the tents during the day and at night they came out in packs everywhere. I would highly recommend staying here if you come to Rottnest Island.