Hotel Review – Darling Harbour (Sydney)

Darling Harbour is the “other harbour” the main one being where the sort of famous bridge and drying plates or sails building (aka the Sydney Opera House) is. Darling Harbour is typically less crowded with tourists and has more of the business/convention crowds, given the close proximity to the Sydney Convention Center. On Fridays, they have fireworks, although all fireworks have been put on hold since last year because of the bush fires. This Friday’s fireworks (the 8th) have not been cancelled yet. Darling Harbour is in a prime location because it’s an easy walk into he CBD, but not directly in it. The new Light Rail/Tram makes it easier than ever to travel west from Central Station. 

My mom is visiting me in Australia as of Monday and there was no way she would do the hostel life so I went on a search for hotels. Our first hotel on her trip is Novotel Sydney Darling Harbour. I wasn’t sure what to expect. I haven’t stayed at a Novotel before, but I was blown away with the lobby once inside. It was spacious with high ceilings and beautifully decorated. The check in and check out process was smooth with the front desk staff being super friendly and accommodating. 

The room itself wasn’t show-stopping and smelled a little musty/muggy until you turned on the AC to circulate air throughout. It was a decent sized, clean, and we had two beds. The TV was enormous, but there were two main highlights: first being blackout curtains that wow really worked and the second being was the bed. The bed/pillows were so comfortable. I would stay here just for the night’s sleep. 

There was also a little gym, tennis court, and outdoor pool on property. Happy Hour ran around the lobby level bar from 4-6pm each day with $6 beer, wine, and spirits. They also had pretty amazing chips “fries” for a little nibble. 

My mom wants me to make sure I note the great service we received. She had dropped something down the drain and the engineer/maintenance worker came so quickly to retrieve it. She was shocked by how quick and efficient they were and not expecting a tip, but just doing their job. 

I had three sort of negatives with the hotel, but they wouldn’t deter me from staying here again or recommending this property. The first and main one was I tried ordering room service Sunday night. When calling I asked with the specific dish was vegan and was assured it was. When it was delivered it had a side of mayo (okay I don’t have to use that), but then it was covered in cheese. I called back and she said they would remake it vegan. When it came to be delivered the second time I was greeted to no mayo or cheese, but the attendee told me the chef had said it wasn’t prepared vegan. That was an eye roll moment especially as they didn’t have any other vegan options on the menu except fries. At that point on a Sunday night it was too late to have anything else delivered either. The second negative, was that our room wasn’t turned over after the first night. We had placed the sign to make up the room, but it must have been misread as do not disturb. Not a big deal, but then when they did make up the room after the second day they left an extra sheet. The attention to detail just wasn’t there. Finally, the third con I don’t think is directly related to the hotel, the light rail stop was directly below the hotel, but it was so hard to get to and signage was so poor. I’ve found that this is kind of the light rails thing, not being able to find it or make it easy for riders, but as a hotel guest it should be easier to know how to get to the light rail and harbour side. 

This is definitely a hotel you would want to stay at on a business trip to the city, but I also think it’s a good option if you want to get out of the center of the CBD. The value was great and the night’s sleep was awesome.

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